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Shop Information

Southwest Auto
11353 Mathis Avenue
Dallas, TX 75229

(972) 488-2525

ASE Certified Technicians

Privacy Policy

Privacy Policy

 

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site.
Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

quote Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To administer a contest, promotion, survey or other site feature

; To send periodic emails

quote The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all registered users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 12/7/13

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.southwestauto.com

11353 Mathis Avenue

Dallas, TX 75229

(972) 488-2525

My BMW had engine problem...

03/12/14 12:36 am

My BMW had engine problems, and I consulted with numerous repair facilities that specialized in BMW. They were quoting much more than what Southwest estimated. I spoke with Rick a couple times and explained the issue. His expertise in BMW sealed the deal. I took the car in and he expected the repair to be completed within 2 weeks. I would bring my car back in for future work as needed.

Southwest is the place to...

03/12/14 12:13 am

Southwest is the place to go if you are having any issues with your car, or just basic service. Other places may not give your their full attention or go the extra mile for your needs. I definitely recommend this shop.

The overall experience wa...

03/03/14 12:13 pm

The overall experience was very good... However, my expectation on certain items were not met... You are more than welcome to call me to better understand why that is...

AWESOME AS ALWAYS....6 VO...

02/20/14 8:17 am

AWESOME AS ALWAYS....6 VOLVOS no matter where they are comes back to SWAuto when repairs are needed...

My primary contact was Ri...

02/17/14 8:29 am

My primary contact was Rick and he was pleasant and knowledgeable about my Mini Cooper S. I'm very pleased with the experience.

Excellent advice, service...

02/14/14 1:23 pm

Excellent advice, service, and loaner car availability

Great service, as always!...

02/12/14 7:37 pm

Great service, as always! Their loaners are a testament to the work they do. Friendly and professional staff and most important, trustworthy.

personal, professional, h...

02/05/14 11:03 am

personal, professional, honest and always accommodating. I am always confident putting my car in their care.

Southwest has always take...

02/05/14 9:06 am

Southwest has always taken responsibility of their work as if my car was actually theirs. I appreciate their "investment" in my Volvo.

Good knowledgeable people...

02/02/14 2:47 pm

Good knowledgeable people...great and dependable service!

As usual you guys solved ...

01/26/14 10:20 am

As usual you guys solved my Volvo problem quickly and at a reasonable cost. I can always count on your honesty even though the message may not be the one I want to hear. When I buy another car it will definitely be one you work on. Thanks again for the quick service and the free loaner car.

Jerry at Southwest Auto i...

01/22/14 11:21 pm

Jerry at Southwest Auto is the best! He is always friendly, helpful and knowledgeable. Repairs are reasonably priced and done in a timely manner.

As a long time customer o...

01/19/14 6:22 pm

As a long time customer of Southwest Auto I continue to receive excellent customer service. My problem was identified and fixed promptly.

I really love the guys at...

01/15/14 3:08 pm

I really love the guys at Southwest Auto. They charge less than the dealer for the same quality work. They are courteous and friendly. They have loaner cars available for use or transportation to and from your location if you'd rather. They don't perform unnecessary "fixes" and make exhaustive efforts to solve the problem in the most cost-effective manner available. I can't say enough good things about them. They're wonderful! I would and have recommended them to anyone I know who drives a Mini ...

We have depended on the g...

01/09/14 8:22 am

We have depended on the good work and good attention to our needs for many years. There has never been a question as to where to go for service. I would (and will) recommend Southwest Auto to friends. Thank you for your good work.

I've been bringing my Vol...

01/05/14 7:53 am

I've been bringing my Volvos here for many years and have never been disappointed. It's a family business with long time employees and long time customers. They'll repair them as long as you want to keep them going, sell them for you, or help find a replacement. They suggest repairs when they see something but don't push too hard, and they've told me on several occasions that the work I thought I needed was, in fact, not important or useful. This is my go-to place for Volvo work and I highly rec...

Excellent

01/02/14 8:35 pm

Excellent

Great service and great p...

12/25/13 9:30 am

Great service and great people.

Always excellent service!

12/17/13 10:36 am

Always excellent service!

good work again d pinto

12/16/13 11:14 am

good work again d pinto

Great, honest service! J...

12/04/13 9:36 am

Great, honest service! Jerry and Rick, the front service technicians, give you straight, easy-to-understand explanations of car repairs (when needed) and help you prioritize the timing of any necessary maintenance/repairs. They are respectful of your time and will assist with loaner and rental vehicles as well.

I brought my Saab in beca...

12/02/13 9:36 am

I brought my Saab in because it vibrating and the check engine light was on. 4 days and $200 later, they give it back to me. The check engine light was back on in 5 minutes and I still have the same problem. They do have a shuttle which will pick you up, which is nice; but I can't say anything good when they failed to correct what I brought it in for.

Another excellent experie...

12/01/13 9:34 am

Another excellent experience!

As usual your knowledge m...

11/25/13 11:15 am

As usual your knowledge makes you desirable and your people skills make your sevice a pleasure.

Courteous and honest serv...

11/22/13 9:58 am

Courteous and honest service.