Dear SWA,

Having just completed a 40,000-mile service with your company I wanted to thank and praise your staff for a job well done. As you know, our business requires extensive travel on our 240 and as a result, quality preventative maintenance is critical. I can honestly say without hesitation that our VOLVO operates better now at 40,000 miles that it did at 30,000 miles! Again, outstanding work. Please do not hesitate to use me as a reference.

Best Regards,
Bruce N.

Enclosed is a spare key for the black 740 Volvo I traded in for the wine 740 turbo. We left for Big Bend National Park the Sunday following the purchase of the 740. I was nervous about going that far in an unknown car. I felt confident that SW Auto had done the maintenance that you claimed. Well, three days into the trip, the Turbo began screaming. My heart sank realizing the trip was about to be cut short. I called your service manager, Ben Moreno and described the problem. After a little discussion, he said it sounded like the vacuum bypass valve hose needed to be replaced. Wednesday morning I borrowed an Allen wrench and screwdriver and bought four clamps and about a foot and half of hose. Ten minutes and $4.85 later, the 740 was flying again.

Thank you for the excellent vehicle and fantastic mechanic. I will definitely recommend Southwest Auto to anyone looking to purchase a great vehicle.

Thanks Again,

I read about your gift to the Dallas Chapter of Mended Hearts and I was so impressed by your generosity, I just had to write you and tell you what a wonderful gift you have given and what a wonderful person you must be.

Mended Hearts chapters provide hope and encouragement to patients suffering with heart disease, and so much of the good works are overlooked, ignored and taken for granted- however you have changed that with your generosity and good will.

How fortunate, indeed, all our chapters would be if just one person they visited could do what you have chosen to do. May god bless you for opening up your heart.

From my heart,
Shirley M.

Dear SWA,

I have wanted to write you a letter since you worked on my 1986 745 GLE in July, and made an otherwise hot summer day much more comforting.

The radiator originally installed by your shop had developed a leak. Your quick explanation of the warranty for the radiator helped me realize your shop really backs up the work preformed.

My wife and 13-month-old daughter were planning a driving their Volvo wagon to visit Grandpa and Grandma in Waxahachie. Once you realized the situation we were in, you loaned us a 1990 Volvo 760 sedan. During that hot summer day, my wife was still able to make the trip while her car was repaired, at no charge. Now that's SERVICE!

Thanks for the exceptional service and support from your shop. We will continually have our Volvo serviced by Just Volvo in the future, and I look forward to working with you.

Best regards,
Paul S.

Dear SWA,

As the owner of 4 Volvo autos, I am always surprised when one of them even needs more than the scheduled maintenance. I was really at a loss when my wife's 740 GLE 16 valve started to leak oil and the back window would become coated with oil. I was sure that we had major problems with the motor and it would be very expensive to repair. Since I live over 160 miles from your dealership, I called to make arrangements to have it repaired.

When I talked to your Service Manager, Ben Moreno, about my problem he suggested what the problem might be and told me just how to check and correct it. This particular car has 145, 000 miles on it and his diagnosis was 100% correct. I was able to correct the problem myself by cleaning a small valve in the vacuum line. While you did not get the repair, your service manager has made me an even more loyal costumer. THANK YOU for the way Mr. Moreno assisted me and the help you and all your employees have been for the past several years. What a joy it is to tell others about my Volvo Dealer. I wish you continued success.

Thanks Again,
Larry B.

Dear SWA,

It has probably been seven years since I first met you and your wife, so this note of appreciation, to formally let you know how much you and your organization have meant to me during this time, is way overdue.

I became interested in these "safe" cars in the early 1980's. By 1993 family members and friends were somewhat "hooked" on Volvos, so I was frequently asked to find cars, parts, and service. In an attempt to provide decent transportation to my brother-in-law and his family up north, I ended up with a sick and smoking 760 GLE Turbo Diesel. This was the first time you came to my rescue by taking this car in trade (for body parts) and selling me a fairly clean 240. However, before I picked up the 240, you discovered that the coolant pressure was a bit excessive, and you would not let me have that car until you had replaced the head gasket and changed the oil.

About this time during a visit in your office, I was also impressed with your entrepreneurial philosophy and advice on starting one's own business. You told me back then how important you felt it was to have the full support of your family, and if at all possible, to have your wife work with you in the business. Well, it certainly appears that you have diligently sought to balance what is best for your family, your employees, and your costumers, and I am truly grateful for each positive experience I have had in dealing with you and your organization.

In the last year or two I have brought several cars in for pre- buy inspections, and once again, Ben and the rest of your team have always been helpful and most accommodating. Just last week Ben chased a couple of problems on a 740 I picked up for my brother- in- law's children. My brother- in- law is a pastor and a man of limited means. Not only did Ben perform a through diagnostic analysis until the problems were discovered and corrected, but you extended my out of state brother- in- law an additional discount to further the burden of these unexpected expenses.

I realize you have worked long and hard to build your business, and hopefully you will continue to be successful and profitable. This is important and probably why most of us work in the first place. However, of greater significance, at least from this costumer's perspective, is that you have assembled an oasis of competence and integrity in a culture that is flooded with over priced mediocrity. I believe America is getting tired of drowning in that type of commercial cesspool, so I thank you for providing us with your conscientious enterprise.

Sincerely,
Paul H.

Dear SWA,

I enjoyed speaking with you in your office today. I have been very satisfied with the work you all have done on my Volvo. I wish I had known about you sooner.

I have already referred one of my wife's friends to you. She has not been happy with the service she has received from a local dealer and she was happy to hear about SWA.

Enclosed you will find a few of my business cards. I opened my own practice about a year ago. My practice primarily consists of representing plaintiffs. I routinely represent persons who have been injured in car and truck wrecks. Prior to opening my own practice I was a law clerk to a United States District Judge and I worked for a firm that handled insurance defense of auto and truck wrecks. I would appreciate any referrals you could send me.

Sincerely,
Steven J.

Dear SWA,

I purchased a Volvo 240 DL from Southwest Auto Sales in mid- October. While I'm very pleased with the way the car is running, I wanted to write you and let you know about the good feelings that remain with me from sales process.

Buying a car is usually a painful process, but it was a pleasure dealing with the two of you. My thanks to you for your professionalism and the fine service that you provide.

Sincerely
Andy O.

Dear SWA,

This is just a bleated note to thank you for your help in our recent purchase of a new, used Volvo. As you know I flew to Dallas from Houston hoping to purchase a vehicle in a matter of a couple hours. You made that process very simple and stress free by meeting me at the airport, quickly negotiating a fair price and delivering a very well prepared vehicle. I was confident when I purchased the car that it would be a good value and had been well maintained. I am more confident now after several months of using the car. No doubt I will be contacting you for another car in a few years.

Sincerely,
Doug C.

Dear SWA,

In the past, buying a car had always been successful and tiring process. You and your staff changed the way we view that process. We were impressed with the laid back, family atmosphere of your establishment and felt right at home. We feel you went above and beyond your duty in our car buying experience. Your attention to detail, prompt response to even the most minor of issues and desire to ensure that we were satisfied with our '98 Volvo V70 gave us a tremendous comfort level. We will recommend Southwest Auto to family and friends interested in buying or maintaining a Volvo. As far as we are concerned, you earned a customer for the life of our car and we look forward to building a trusting relationship with you. Thank you for everything.

Best Regards, Andrew and Lynette B.

Jon,

Jon, I wanted to drop you a note to say thanks for making Southwest Auto happen. Your business literally allows me to own a Volvo. I find it difficult to impossible to deal with dealerships.

Please forward my thanks to Jesse and Ben as well. Jesse was very straightforward and helpful in my recent search for an S70 for my son to drive. I think it is awesome that someone in sales so honestly helped find the best "fit" in a used car, even if it was from an individual seller! I certainly know where to send my friends to get a fair deal on a good used Volvo!

After I found the S70 Ben was very helpful in doing the "Pre-Buy" and took the time to talk to me about the car. I brought the car in fully expecting to pay for almost all of a 60K service. However, Ben was able to determine all but the pollen filter replacement was done and saved me a good deal. What a pleasant surprise and how nice NOT to be taken advantage of like so many dealers would have. Again, I know where to send my friends for outstanding Volvo service. See you at 70,000 miles.

Sincerely,
Gary D.

Jesse,

Thanks for your help in finding a safe, reliable used car at a good price for Ian to drive. I really appreciate all you help, especially that it was OK with you if I found a good deal with someone else!

I was in yesterday with the '98 S70 I found in The Colony to have the pre-buy done. It was even better than I expected. Everything was good and the 60K had been done after all. It only needed a pollen filter and a battery hold down to come up to spec.

You were so nice to us I hated to buy elsewhere but this car was almost exactly what I wanted for Ian and I ended up paying $9100 for it. Looks like the Certified Used Warranty will transfer for $40 as well.

I had a thought and will follow up if you are interested. The American Airlines Employees Credit Union has several programs that help their members find and buy good cars at reasonable prices. I tried to use one called CyberAutoNetwork that connects dealers with credit union members under a "no hassle, no haggle agreement" but had trouble with all 3 Volvo dealers they listed sticking with their side of the deal. I am in the process of complaining about these dealers right now and will be talking to the principal at the credit union shortly.

I would be happy to recommend Southwest Auto be added to their list of recommended contacts for a good used Volvo. I would highly recommend Jesse at Southwest Auto as the best guy to call for a used Volvo.

Let me know if this would be of interest.

Thanks again,
Gary & Ian D.

Ben,

Thanks for taking the time to talk to me about the S70 I brought in for the pre-buy yesterday. It was a big help and I really appreciate that you were so honest about the 60K service being previously done except for the pollen filter. I had expected to pay to have most of the 60K done. What a pleasant surprise! I'll be back for the 10K service and the timing belt (70K) in a couple of months.

Thanks again, Gary D.

Dear SWA

I have meant to send thanks along to you for some time, for the wonderful care you take, not just of the Volvos, but their customers, too. The latest episode, where you brought my 1995 850 5 speed (which I bought from you, also), back to life after a vicious attack by a chunk of turn lane speed bump that broke the axle and lots of other stuff, is just another example of your outstanding service, and the wonderful staff who work for you.

Having been a customer of yours for some years now, and having had the experience of getting my old 1984 240 serviced at many other Volvo dealerships and shops around the Dallas area, it is a refreshing change to go to get my car worked on, knowing I don't drive away feeling that your hand was in my wallet the entire time. I really like the way that you give an account of what was found with the car, what really needs to be done now, what could wait until later, and anything else that may've been found, this is pretty much my call on whether or not to do it or not.

There is a lot of loyalty that gets built up over the years, when you know you can trust the folds taking care of your car, and that they really care about their customers. I've even gotten a ride to the shop from MaryJane, when my old Volvo decided to die the Friday before 4th of July weekend, and she was concerned about me sitting in a hot car, waiting for the tow - that just doesn't happen at other shops! Everyone at Southwest Auto, from reception, to service, to sales, to Jon and MaryJane has always been very personable and helpful.

Since there were so many other times that I had wanted to say thanks to all you for all that you do - and hadn't done it - I wanted to be sure you knew how much I really appreciated you guys, this time. My car was a mess, I was in shock with all that had gone wrong with my car in such a short time (including watching the car skid off the tow trucks flatbed - ON the busted axle - when the tow hook mount broke off midway through getting my car onto the flatbed): and my worst fear was that it would be declared unfixable (I love this car). You not only directed me to contact my insurance company for this (fortunately this was covered damage), but got all other work needed - body shop, new tire, etc.

Whenever anyone asks about a place to get their Volvo worked on, or to find one to buy, I recommend you fold without hesitation. You are the best!
Thanks again,
Anita P.

Jesse,

My daughter and I thoroughly enjoyed driving our Volvo back home last weekend. It drives great and cruises on the Interstate unbelievably well. My wife absolutely loves it and she is so proud of it. I appreciate the way you handled the sales transaction, as the whole process was very smooth and flawless. I did not know it could be so easy to purchase a vehicle over the phone in another state.

Feel free to use us as a reference for Southwest Auto at any time. We look forward to many miles of driving from our Volvo.

Thanks again.
Sincerely,
Stennis J.

Dear Jon,

I want to express my appreciation for the professional, knowledgeable, and honest treatment provided by Southwest Auto during my recent purchase of a 1998 Volvo S70.

I especially want to recognize your Sales Manager, Robert Kaiser. Thanks to Robert, this was a very pleasurable car buying experience - far better than I have experienced with other dealers in the past.

I also want to recognize your service manager, Ben Moreno. The excellent, reasonably priced service provided by Ben and his staff for my 1990 Volvo 745 was the reason why my wife and I decided to become a "two Volvo" family!

I would highly recommend Southwest Auto for anyone seeking Volvo sales and service. Your company is truly a class organization.

Best regards,
Gary S.

Folks,

Thank you for the $50.00 referral check for the Jenny Thomas sale. Actually, Jenny is my daughter's friend and it was my daughter that suggested that Jenny see you folks for a car. My daughter claimed the $50.00 before I knew it was coming. These college students are always hungry for money!

I am enjoying the 850 I bought from you. I was particularly impressed by the fact that Dann spent a whole morning fixing the windshield washer problem for me. This was particularly impressive since I arrived without an appointment. It looks like you can expect repeat business from a long time Volvo family.

Thanks again,
Ross W.

Thanks Guys!!!

I got a number of really good replies; I'll save each of those leads for future use. Ben, the Service Manager at Southwest Auto (www.southwestauto.com), called me and put me in contact with Rodney (his parts guy). They had all of the parts that I needed at a very reasonable price and were within easy driving distance, so that I could visually inspect the parts before the purchase. I really appreciate every response that I got, and the time you each took to help me.
We really are the best.

Douglas B.
D & J Autos
Arlington, Texas

Hello!

I have a mintish 88 760 T-Wagon with 75K on it. I just want to tell everyone what a good experience I had dealing with Southwest Auto/Just Volvo Parts in Dallas.

Daniel, in parts, was very patient and deliberate in meeting my needs. The owner, Jon, was very astute on advising me on this older Volvo system.

Three cheers for the guys at Southwest Auto! Call them 1-800-738-6586.

William W.